Our policy lasts for 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a credit note or an exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Many types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous goods or flammable gases or liquids.

Other items that cannot be returned:

* Gift cards

* Downloadable software

* Certain health and personal care products

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial credit (voucher on our site) can be granted: (if applicable)

* Books with obvious signs of use.

* CD, DVD, VHS cassette, software, video game, cassette or open vinyl record.

* Any item that is not in its original condition, damaged or missing parts for reasons that are not due to an error on our part.

* Any item returned more than 15 days after delivery.

Refunds (if any)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (where applicable)

If you have not yet received your credit, please check your e-mail first.

Sale items (if any)

Only regular-priced items can be refunded. Unfortunately, sale items are neither refundable nor exchangeable.

Exchanges (if any)

We will only replace an item if it is defective or damaged. If you wish to exchange it for the same item, please send us an e-mail to contact@outlet-stock.com.

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than €45, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

Seasonal exceptions :

For all orders placed between November 1ᵉʳ and December 25, our returns conditions grant you an extension until January 31 of the following year.